Customer support
Our team can help you to define your requirements and discuss the options available to provide a reliable and cost-effective solution. Through our technical expertise and guidance, we can swiftly determine and assess your needs and challenges to propose the most suitable solutions.
Integration
With a strong R&D team and experienced technical professionals, we help our customers to quickly integrate our solutions. We can provide remote or on-site support from our technical experts to help you integrate our solutions in your system. We also provide wide and comprehensive technical documentation. Thanks to our support, the first charge can be done within 3 days. For more details on our technical support, don’t hesitate to reach out to us!
After-sales service
With a strong field service expertise, we provide rapid and efficient after-sales assistance to resolve any problems on site as quickly as possible. Our expertise in power electronics and EVSE communication protocols helps us offer prompt and professional after-sales service to our customers.
Maintenance & warranty extension services.
Commitment to EVSE Performance
Watt & Well is committed to supporting customers in deploying and maintaining high-availability EVSEs. We offer three levels of software maintenance: Basic, Standard, and Premium. All these offers entitle you to the benefits of preventive actions such as software updates and periodic testing on vehicles to verify conformity and interoperability of the solutions.
Standard and Premium software maintenance also entitles you to the benefits of corrective actions, performance monitoring, and improvement processes.
A Key Performance Indicator (KPI), defined as the proportion of charging sessions that end successfully compared to the last 100 charging sessions initiated on the EVSE, is monitored each week to track performance.
The service level agreement (SLA) for the Standard or Premium software maintenance agreement establishes the maximum time required to take corrective action as explained in the table below.
Warranty extension services
Sustained reliability is our commitment. Extend the lifespan of our products for up to 10 years from the delivery date thanks to our warranty extension service.
If any issues arise during this period, count on us to swiftly provide replacements, either the same reference or a compatible product, to ensure continuous performance. For more details on our warranty extension offer and how it can benefit you, don’t hesitate to reach out to us.